Terms of Use

You must be at least 18 years of age to use the Platform. By using the Platform, you represent and warrant that you meet all eligibility requirements.

To register as a Driver and access driving-related features, you must hold a valid Commercial Driver's License (CDL) issued by a U.S. state or territory, comply with all applicable Federal Motor Carrier Safety Administration (FMCSA) regulations and DOT requirements, maintain a valid medical examiner's certificate as required by 49 C.F.R. Part 391, not be disqualified from operating a commercial motor vehicle under applicable federal or state law, and consent to background verification and CDL validation.

Bus Companies must be legally registered business entities authorized to operate in their jurisdiction, hold required operating authority and insurance, and maintain compliance with all applicable FMCSA and DOT regulations.

HopSeat reserves the right to suspend or terminate any account that no longer meets eligibility requirements, including but not limited to CDL expiration, disqualification events, or regulatory non-compliance.

To access most features, you must register for an account and provide accurate, current, and complete information. You agree to update your account information promptly if it changes. HopSeat may require identity verification, CDL verification, or business verification at any time.

You are responsible for maintaining the confidentiality of your account credentials. You agree not to share your password with any third party. You are responsible for all activity that occurs under your account. You must notify HopSeat immediately at support@hopseat.app upon becoming aware of any unauthorized access to or use of your account.

Each person or entity may maintain only one active account per role type. Creating multiple accounts to circumvent suspensions, bans, or limitations is prohibited and grounds for permanent termination.

You may register or sign in using your Google account. Your use of Google Sign-In is subject to Google's terms of service and privacy policy. HopSeat is not responsible for Google's services.

Independent Contractor Status. Drivers are independent contractors, not employees, agents, or partners of HopSeat or of any Bus Company or Tour Organizer. HopSeat does not control the manner or means by which Drivers provide services to Bus Companies or Tour Organizers.

Profile Accuracy. Drivers must maintain accurate and current profiles, including license information, medical card expiration dates, employment history, and endorsements. Falsification of any credential is grounds for immediate permanent termination.

Gig Applications. By applying for a gig, you represent that you are legally qualified and physically capable of performing the described services. Accepting a gig creates a commitment between you and the Bus Company or Tour Organizer; HopSeat is not a party to that arrangement.

Service Reports. Driver Service Reports submitted through the Platform are communications between Drivers and Bus Companies. Drivers must submit accurate, truthful reports. False reports are prohibited and may result in account termination.

DQ Files. Drivers consent to their Driver Qualification file being shared with Bus Companies or Tour Organizers with whom they have an approved DQ relationship. Drivers may revoke DQ relationships at any time, subject to outstanding contractual commitments.

Gig Postings. Bus Companies may post gig opportunities on the Platform. All gig postings must be truthful, accurate, and in compliance with all applicable laws, including wage and hour laws and equal opportunity requirements. HopSeat is not responsible for the accuracy of gig postings.

Driver Payments. Bus Companies are solely responsible for compensating Drivers for their services. HopSeat does not facilitate or guarantee payment between Bus Companies and Drivers. Pay disputes are handled through HopSeat's mediation system, but HopSeat has no liability for unpaid wages.

Fleet Data. Bus Companies represent that all fleet information submitted to the Platform is accurate and that they have lawful authority to operate the listed vehicles. Fleet data, including VIN numbers and odometer readings, may be used to generate service and maintenance reports.

DQ Compliance. Bus Companies acknowledge they are responsible for their own FMCSA compliance obligations, including maintaining compliant Driver Qualification files. The Platform is a tool to assist with DQ management but does not ensure or guarantee regulatory compliance.

Tour Organizers may post transportation logistics requirements, view Driver profiles and availability, and coordinate with Bus Companies. Tour Organizers are responsible for ensuring that their transportation arrangements comply with all applicable laws and regulations.

HopSeat offers tiered subscription plans (including Newbie, Co-Driver, Full Timer, Lead Driver, and Legacy for Drivers; and corresponding business tiers for Bus Companies and Tour Organizers). Features available on each tier are as described on the Platform and may change with notice. A free tier with limited features is available.

All subscription payments are processed by Stripe, Inc. By subscribing to a paid plan, you agree to Stripe's Terms of Service and authorize HopSeat to charge your payment method on a recurring basis (monthly or annually, as selected). Your payment information is stored and processed by Stripe; HopSeat does not store your full card number.

Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for unused time unless required by applicable law.

HopSeat reserves the right to change subscription prices with at least 30 days' notice. Continued use of the Platform after a price change constitutes acceptance of the new pricing.

Subscription fees are generally non-refundable except where required by applicable law. HopSeat may issue refunds at its sole discretion on a case-by-case basis.

HopSeat operates a gamified points program. Points are earned by completing platform actions (profile completion, gig applications, completed gigs, social posts, venue contributions, etc.) and are subject to a tier-based multiplier. Points have no cash value except as redeemable through the Platform's redemption system (1 point = $0.01 USD in redemption value).

Redeemable rewards include free subscription months and Paid Time Off (PTO) credit vouchers. PTO vouchers are informational tools to acknowledge accumulated points and do not create an employment relationship, guarantee any payment from HopSeat or any third party, or constitute wages under any applicable law. PTO credits reflect rewards only within the HopSeat Platform.

HopSeat reserves the right to modify, suspend, or terminate the points program at any time. Accumulated points have no cash surrender value and are forfeited upon account termination for cause.

Any attempt to manipulate, game, exploit, or fraudulently accumulate points (including using fake accounts, automated tools, or coordinated schemes) is prohibited and grounds for immediate permanent termination and forfeiture of all points.

The Platform allows you to submit, upload, post, and share content including profile information, photos, social posts, service reports, venue contributions, and other materials ("User Content"). You retain ownership of your User Content but grant HopSeat a worldwide, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, display, and distribute your User Content solely to operate and improve the Platform.

User Content must be accurate, lawful, non-infringing, and not harmful. HopSeat may (but is not obligated to) monitor, review, remove, or modify User Content at any time, for any reason, without notice.

Information contributed to the Platform's venue, airport, bus wash, and parking databases is shared with all Platform users. You warrant that your contributions are accurate to the best of your knowledge and that you have not copied them from protected third-party sources.

The Platform, including its software, design, graphics, text, data compilations, and all other content provided by HopSeat (excluding User Content), is owned by or licensed to HopSeat, Inc. and protected by U.S. and international copyright, trademark, patent, and other intellectual property laws. "HopSeat" and the HopSeat logo are trademarks of HopSeat, Inc..

HopSeat grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal or internal business purposes, subject to these Terms. You may not reproduce, distribute, modify, create derivative works of, or exploit any part of the Platform without our express written permission.

If you provide feedback, suggestions, or ideas about the Platform, you grant HopSeat a perpetual, irrevocable, royalty-free license to use that feedback for any purpose.

HopSeat is a software-as-a-service marketplace and is NOT a motor carrier, broker (under 49 USC §13102), employer of drivers, dispatcher, ELD provider, drug-and-alcohol consortium, or insurance provider. The Platform's DQ-file convenience features, FMCSA Safety Scorecard data display, expiration reminders, and scheduling tools do NOT replace, satisfy, or substitute for any obligation of a motor carrier or driver under 49 CFR Parts 40, 382, 383, 387, 390, 391, 392, or 395, including but not limited to: maintenance of the official Driver Qualification File (§391.51); enforcement and recording of Hours of Service (Part 395); administration of pre-employment, random, post-accident, reasonable-suspicion, return-to-duty, and follow-up drug-and-alcohol testing (Parts 40 & 382); FMCSA Clearinghouse queries; verification of CDL endorsements (Part 383); minimum financial responsibility (§387.33); previous-employer safety performance investigations (§391.23); and supervisory duties to verify driver fitness for duty before each trip (§392.3). Drivers and motor carriers each remain solely and independently responsible for their own compliance and the consequences of any violation, citation, out-of-service order, or enforcement action.

Documents stored on the Platform (license images, medical examiner certificates, MVRs, employment-history disclosures, training records) are user-submitted. HopSeat performs no independent verification with any state DMV, the National Registry of Certified Medical Examiners, the FMCSA, the SAFER system, or any other authority. Carriers must independently verify the authenticity, currency, and adequacy of every qualifying document.

You may terminate your account at any time by contacting support@hopseat.app or using the account deletion feature in your settings. Termination does not entitle you to a refund of any prepaid subscription fees except as required by applicable law.

HopSeat may suspend or permanently terminate your account, with or without notice, for any reason, including but not limited to: violation of these Terms; fraudulent activity; inactivity; regulatory or legal requirements; or the discontinuation of the Platform or a specific feature.

Upon termination, your right to use the Platform ceases immediately. HopSeat may delete your account data as described in the Privacy Policy. Sections that by their nature should survive termination shall survive, including Sections 8, 9, 10, 14, 15, 16, 18, 19, and 20.

Before filing any formal legal claim, you agree to first contact HopSeat at legal@hopseat.app and attempt to resolve the dispute informally for at least 30 days.

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved by binding individual arbitration administered by JAMS under its applicable rules, rather than in court. You and HopSeat each waive the right to a jury trial.

YOU AND HOPSEAT AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

Nothing in this Section prevents either party from seeking injunctive or other equitable relief in a court of competent jurisdiction for the protection of intellectual property or confidential information.

These Terms, together with the Privacy Policy and any additional terms applicable to specific features, constitute the entire agreement between you and HopSeat concerning the Platform and supersede all prior agreements.

If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

HopSeat's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

You may not assign or transfer these Terms without HopSeat's prior written consent. HopSeat may freely assign its rights under these Terms.

HopSeat shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including acts of God, natural disasters, government actions, telecommunications failures, or third-party service outages.